Victor Biederbeck

Site Reliability Engineer (SRE)

Awards & Accomplishments

• Application SRE on‑call for TikTok Shop backend services since US launch.
• Created and maintained Standard Operating Procedures (SOPs) and technical documentation for payments, products, orders, and seller platforms, in many cases the first docs for TikTok’s e‑commerce stack written in English.
• Received Deloitte's "Client All-Star" award for my efforts to define my role, and was asked to write a job posting to "hire more of me"
• Built a robust team culture by building onboarding processes, organising in‑office team‑building activities, and planning off-sites.
• Fine‑tuned a BERT model to detect sensitive data for compliance purposes.
• Built a semantic similarity-driven recommendation system for support document suggestion and intent classsification for humans and LLMs.
• Developed tooling and processes to implement and document compliance with security policy regarding non-US developer access to US TikTok user data.

Associate DevOps Engineer

Awards & Accomplishments

• Wrote Puppet code to implement alerts, automated remediation, health checks, and metrics for customer‑facing applications in 20 environments with Sensu, PagerDuty, and Prometheus.
• Used Ansible, Foreman, Jenkins, and Puppet to routinely build and administer more than 2,000 CentOS VMs running Java and PHP web applications with 250,000+ concurrent users at peak.
• Applied configuration‑as‑code principles to identity and access management (IAM) with Jenkins pipelines, automating access control with Active Directory, AWS, FreeIPA, and OpenLDAP.
• Assisted in SOC2 audit with a focus on authentication and authorisation.

Client Integration Engineer II

Guided developers in creating applications that integrate with the ZoomInfo API. Developed sample applications and use‑case demos. Identified data‑quality and API issues using SQL, Datadog, and Snowflake.

Awards & Accomplishments

• REST‑API consultant for customers and internal teams across ZoomInfo, DiscoverOrg, and NeverBounce, supporting all customer‑facing APIs and webhooks.
• Implemented integrations for hundreds of customers with platforms such as Salesforce, Marketo, HubSpot, Google Analytics, and WordPress.
• Defined health indicators for customer engagement with APIs and created reports and dashboards that enabled sales teams to upsell or educate customers.

Technical Support Engineer II

Departmental subject‑matter expert for Tripwire Enterprise. Led the team in meeting SLAs and performance objectives, onboarded new hires, maintained virtual infrastructure for R&D and support, and produced knowledge‑base articles.

Awards & Accomplishments

• Project manager for a Salesforce REST client developed in C#.
• Recipient of the On Fire 🔥 Award.

Technical Support Engineer I

Supported agent‑based SCM, SIEM, and file‑integrity‑monitoring tools on Windows, Linux, and embedded systems. Diagnosed and reproduced issues, provided temporary workarounds, and drove problems to resolution.

Awards & Accomplishments

• Developed a Node.js application with Express to emulate network‑device failures for IoT monitoring tests.
• Project manager for a Salesforce REST client developed in C#.
• Recipient of the Spark 💥 Award.

Information Technology Consultant

Built server infrastructure for crypto‑mining, including temperature and humidity monitoring for the server room.

Awards & Accomplishments

• Implemented an IoT‑based monitoring solution with Python, Arduino, and DHT11 sensors.
• Assembled, tested, and installed more than 60 servers.
• Developed an automated server‑inventory system using arp-scan and Bash.

Inventory and IT Specialist

Managed inventory of sterile and non‑sterile lab equipment, drugs, controlled substances, supplements, and chemicals across multiple locations. Developed software to scrape vendor sites, informed purchasing decisions, and led the transition to an electronic health‑record system.

Awards & Accomplishments

• Headed a Ruby on Rails SaaS project for pharmaceutical‑compliance documentation.
• Developed a HIPAA‑compliant EHR system with Synology NAS and AWS Glacier/S3, digitising 10,000+ paper health records.
• Wrote Python scripts to scrape vendor websites for drug pricing and availability.
• Negotiated vendor contracts, saving five‑figure annual costs.
• Managed the supplement department, generating over $30 k in annual revenue.

Western Governors University

Highlighted Projects

• Implemented HAProxy as a scalable load balancer for a Docker Swarm Nginx cluster (capstone project).
• Designed a server‑analytics stack with Grafana, Prometheus, and Loki, deployed via Docker Swarm.

Mt. Hood Community College

Extracurricular Activities

• Forensics
• Student Government
• Student Representative to College Technology Council